In the middle of January, I received a pipe fitting inquiry form from an old customer in the Middle East, including elbow, concentric reducer and equal tee . the total quantity is 38 tons.and we have given the best price to our customers at the first time. After quotation, we always kept close communication with the customer about this inquiry. At the beginning of February, the customer said that it had reached the purchasing stage.they feel satisfied with our price . but he required that all the fittings must be painted with black paint, bevels and stamp and also need to arrange the third party inspection. Although the cost increased, we finally met all the requirements of the customer. On the 10th,Feb the customer sent us the final purchase contract and received the deposit on the 15th.

Because of the epidemic most of the people worked at home before March. So the delivery time will be a little slower than expected. After explanation to customer , they expressed that they understood our situation ans showed their concern to our family,friend and company. After all the work was resumed, we gave priority to arranging this batch of orders and passed the inspection. At present, the goods have been successfully delivered to the port. We thank customers for choosing Xinyue in this period.

At present, with the global outbreak of the epidemic, this customer has started to work at home. As a partner, Xinyue will share the experience of fighting the epidemic with customers and let them to know how to protect themself .also XINYUE steel will do their best to provide all the necessary help to customer if they need, we fight together.

Written by Ellen