In October 2019, We received an EN10219-S355 spiral pile pipe inquiry. The client requires that the first offer must be very competitive. Spiral pile pipe is one of the products that Xinyue is best at. After analyzing the use of pile pipe, we gave a complete quotation and shared related pile pipe projects we have done over the years.

The customer was very satisfied with our price and experience, and asked us to provide sample MTC and ITP. The customer company also quickly reviewed our technical documents and factory qualifications, and provided the quotation to the project contractor. After three months of intimate service, the customer finally won the project in January 2020 and signed a contract with us before the Chinese Lunar New Year. Considering that the Spring Festival holiday will affect customer delivery, we purchased raw materials before our CNY.

However, as China celebrated the New Year, a new corona virus broke out in Wuhan, which also affected other cities in China, forcing us to postpone the return to work. Cargoes that should have been shipped to Singapore at the end of February began production in early March. Until now, customers' local projects will be postponed for one month due to delivery.

We were anxious for the whole holiday, but in order to cooperate with the country's epidemic prevention work, let the epidemic situation be controlled quickly to ensure national health. We follow the process carefully and resume work carefully after government approval. During this period, we updated the plant's production schedule and resumption dynamics for our customers daily, and also shared the domestic epidemic control situation and steel prices. Although the project is waiting for the construction of the pile pipe, the customer has not considered other suppliers. In order to support our work, the customer postponed the letter of credit shipment date by one month.

During the production, we sterilized the factory 2 times a day. All workers resumed in batches after 15 days of isolation and no problems. Production was methodical. The production was about to be completed in the past two days. We also invited SGS to witness according to customer requirements. In order to ensure the safety of workers, we require third-party inspectors to be non-leaving personnel, and require inspectors to wear masks and goggles before entering the factory.

After passing the inspection, the goods will be shipped to Singapore at the end of the month. At the same time, we learned from international news that COVID-19 broke out in many countries around the world. We will prepare 50 masks to be shipped with the goods to ensure that customers who come to destination port to receive the goods have protective measures. Xinyue team thinks what the customers think, and anxious the customers. We serve every customer with 100% enthusiasm, so that every batch of steel pipes of Xinyue can win 100% customer satisfaction.

If there is a demand for spiral steel pipes and large straight seam steel pipes lately, please contact our sales department in Tianjin headquarters and Hunan branch.

Written by Phebe