Tianjin Xinyue Industrial and Trade Co., Ltd.
Tianjin Xinyue Industrial and Trade Co., Ltd.
Home > News

Take customer’s needs at first

Aug. 07, 2020

At the end of June, an EPC company sent an inquiry requesting a batch of valves, bolts and flanges, totaling 220KG. The customer requires to ship by air freight, and the delivery time needs to be completed within 7 days and shipped to Tianjin Airport. The products required by customers are a small number of valves. Generally, there will be a minimum order quantity for such products as valves. However, considering the actual needs of this customer, Xinyue has decided to open up a green channel for customers and provide them separately based on the concept of "serving the world" Support customer project needs."

Take customer’s needs at first

After receiving the customer's deposit, after 7 days of emergency production and distribution, the goods were ready for the customer on time and according to the quality. Even if the order quantity is small, Xinyue still has no slack in quality control. Each product has been strictly tested in accordance with the standard. For alloy products, a single product has been subjected to spectral testing and each data recorded to achieve quality 100% delivery in accordance with customer standards.

Take customer’s needs at first

Air freight orders have strict packaging requirements and need to be packed in separate wooden boxes. Each airline has different requirements for the packaging size of wooden boxes. One week before the shipment, the logistics department of Xinyue contacted the forwarder in advance for booking and packaging communication. The wooden box uses all fumigation-free wood materials, and the length, width and height are controlled at about 1 meter. All the items in the wooden box are labeled for convenience. Find an inspection. The wooden box is wrapped with multiple braided plastic ropes to ensure the stability of the wooden box.

Take customer’s needs at first

Xinyue delivered the goods to the airport on time within a week. Thank you for your trust in Xinyue and consider Xinyue when the project is urgently needed. I wish the customer a smooth project construction and evergreen cooperation.


One of Xinyue's business principles is to help customers solve difficulties and help them develop business so as to achieve a win-win situation. Our company will continue to work hard to implement the vision of "Build the world, serve the globe", and grow with customers together!


Written by Lisa


Hot Products

CONTACT US
Request a Quote