Since its establishment, Xinyue has been adhering to the good quality of products to serve customers. Xinyue insist expanding overseas new customers continuously, while maintaining long-term cooperation with regular customers. In the projects part, our company has accumulated rich experience. From the initial review of the project to the perfect ending of the final project, our company has participated in every step of the project to give the maximum support to customers.

This order product is stainless steel square tube, used in Thailand small structure engineering. The customer will purchase stainless steel square tubes from Xinyue every year for such projects. This order is for the supplement of the previous order. Due to the impact of the epidemic, the client's project was postponed to August. At the project site,the customer was told that the quantity required for the project was insufficient and needed to be supplemented.

Xinyue received the urgent inquiry from the customer, we immediately email and telephone to the customer to offer a positive feedback, inform the inventory quantity and delivery time, and inform the customer of the corresponding plan. The customer was satisfied with our plan.The next day Xinyue received the Po from the customer. The day after the contract was signed, we received the deposit from the customer.

Due to this order, the customer is in urgent need of this product to complete the project. After confirming the quantity of inventory, The logistics department of Xinyue also booked the earliest ship urgently to save more time for the customer. In fact, it only took Xinyue 10 days to complete the urgent work from receiving order to ship the goods.

When we informed the customer of ETA time by email, the customer expressed surprise, expressed gratitude and affirmed the unity and cooperation spirit of Xinyue team. Professional development, quality first, xinyue has been always working hard.

Written by Cindy